How can we help you?

Sellavi is the all-in-one solution to run your multi-marketplace e-commerce business. Our platform centralizes the management of your sales on Cdiscount, Amazon, eBay, Fnac, and many more. Thanks to AVI, our orchestration AI, automate replies to customer messages, stock synchronization, order management and catalog optimization. Enjoy a single dashboard to steer your whole business in real time.

We offer 3 plans tailored to your profile:

• Discovery Pack (€99/month or €79.20/month billed annually): simplified interface, 1 connector Cdiscount, catalog of +10,000 products, direct delivery, support 24/7, customer service run by AVI (agent LÉA). Setup fee: 89€.

• TikTok Shop Pack (€89/month or €71.20/month billed annually): sell on the most dynamic social platform, product volume selector, customer service run by AVI (agent LÉA). Setup fee: 89€.

• Expert Pack (€699/month or €559.20/month billed annually): 7 connectors (2 million+ products), full customization, bulk CSV import, Key Account Manager dedicated, multi-language catalog (24 languages), working capital financing, customer service run by AVI (agent LÉA), advanced stats. Setup fee: 89€.

Each pack is available monthly or annually with -20% on the annual subscription.

LÉA, the customer service agent on the team ofAVI, revolutionizes how you handle customer support. She analyzes:

• Your full conversation history
• Your tone and communication style
• Your product catalog information
• The context of each order

LÉA generates personalized, relevant replies in seconds. You keep full control: approve, edit or reject each reply before sending. The AI continuously learns from your corrections to improve and match your brand identity perfectly.

The security of your data is our absolute priority. Our guarantees:

• Encryption AES-256 end to end
• Hosting in France (compliance GDPR strict)
• Certification ISO 27001 and SOC 2 Type II
• Automatic daily backups with retention of 30 days
• Two-factor authentication (2FA)
• No sharing with third parties
• Quarterly security audits

Your marketplace credentials are stored encrypted and are never accessible to our teams.

Sellavi currently offers 8 connectors marketplace/e-commerce:

• Cdiscount (included in the Discovery Pack)
• Conforama
• BUT
• Pixmania
• Rue Du Commerce
• Leclerc
• Carrefour
• WooCommerce

The Discovery Pack includes 1 connector (Cdiscount only). The Expert Pack lets you choose up to 7 connectors from this list, giving you access to a catalog of more than2 million products.

Statistics vary by pack:

• Discovery Pack : simplified dashboard with your sales and profits
• Expert Pack : full advanced statistics (real-time revenue, performance per marketplace, top products, interactive charts, CSV/PDF exports)

The Expert Pack gives you access to all the analytics tools you need to optimize your business and make the best decisions.

Yes! You can switch from the Discovery Pack to the Expert Pack (or the other way around) at any time from your customer area. The change is instant and billing is prorated. No plan-change fee is applied.

Connecting your marketplaces is simple and ultra-secure, in 3 steps:

1. Go to Settings > My Marketplaces
2. Click 'Connect' for the desired marketplace
3. Authenticate via OAuth (no password entry)

Synchronization starts automatically: your products, orders and messages are imported within minutes. You can disconnect a marketplace at any time in one click.

The duration of the first sync depends on your data volume:

• Small catalog (< 100 products): 2-5 minutes
• Medium catalog (100-1,000 products): 5-15 minutes
• Large catalog (> 1,000 products): 15-45 minutes

You get a notification as soon as it's done. After this first sync, every update is instant and real-time. New orders show up in under 10 seconds !

You are free to leave whenever you want, with no constraints:

• One-click cancellation from your account
• Access kept until the end of the paid period
• Full export of your data (CSV, PDF)
• No cancellation fee
• No penalty
• Reactivation possible at any time

Your data remains accessible for 90 days after the subscription ends, for a possible late export.

Our support is available 24/7 for all our customers:

• Live chat: available 24/7 in your Sellavi workspace
• Email: contact@sellavi.ai
• Help center: articles and video tutorials
• Knowledge base: illustrated step-by-step guides

Customers on the Expert Pack also get a Key Account Manager (KAM) dedicated to personalized guidance and priority assistance.

Sellavi gives you access to a ready-to-sell product catalog:

• Discovery Pack : catalog of more than10,000 products (via Cdiscount)
• Expert Pack : catalog of more than2 million products (via 7 connectors)

You pick the products you want to sell, set your margin, and Sellavi automatically handles direct delivery to your customers. No stock to manage, no logistics to plan.

Your payments are processed with the highest security standards:

• Payment via Stripe and Revolut Merchant (certified PCI-DSS Level 1)
• Protection 3D Secure for all transactions
• No credit card stored on our servers
• Encrypted tokens for maximum security
• Full compliance with European banking standards

Invoices available instantly in your account. French VAT applicable.

No commitment! Sellavi runs on a monthly subscription with no minimum term. You can cancel at any time and keep access until the end of the paid month. We'd rather win you over every month with the quality of our service than lock you into a contract.

Absolutely! Sellavi is 100% responsive and optimized for every device:

• Responsive web version (accessible from any browser)
• Native iOS and Android mobile apps available on App Store and Play Store
• Real-time push notifications for new orders
• Intuitive touch interface

Run your business on the go with the same power as on desktop!

Yes! Stock synchronization is real-time and two-way:

• Instant updates on all your connected marketplaces
• Automatic overselling prevention
• Customizable low-stock alerts
• Automatic reservation on each sale
• Full history of stock movements

A sale on Cdiscount automatically updates your stock Amazon, eBay, etc. in under 10 seconds !

Yes, with the Expert Pack only:

• Bulk order import via CSV
• Product data import via API, FTP, CSV or XML
• Full customization of your imports
• Guidance from your Key Account Manager dedicated

The Discovery Pack does not offer this feature as it is designed to use the Sellavi catalog directly.

Billing is simple and transparent:

• Subscription: monthly or annual (with -20% billed annually)
• One-time setup fee: 89€ (for both packs)
• Automatic debit on the 1st of each month
• PDF invoice available instantly in your account
• French VAT à 20% included
• Card payment via Stripe and Revolut Merchant
• No hidden fees

If you change plans, the difference is prorated and adjusted on the next invoice.

Yes! We help you master Sellavi quickly:

• Video tutorials available in your workspace
• Complete illustrated documentation
• Help center with step-by-step guides
• Support available 24/7 to answer your questions

Expert Pack : personalized training and continuous guidance with your Key Account Manager dedicated.

Yes, compliance GDPR strictly guaranteed:

• All data hosted in France
• DPO (Data Protection Officer) appointed
• Up-to-date processing register
• Data processing agreement GDPR available
• Right to access, rectify and delete data
• Defined and respected retention periods
• No transfer outside the EU
• Transparent privacy policy

We also help you stay compliant GDPR in your relationship with your own customers!