Return and refund policy

1. Right of withdrawal

In accordance with Article L.221-18 of the French Consumer Code, any consumer user has a period of 14 calendar days from subscription to exercise their right of withdrawal, without having to give a reason or pay a penalty.

This right applies exclusively to consumers (natural persons acting for purposes outside their commercial, industrial, craft or professional activity). Professionals do not benefit from the right of withdrawal, unless expressly provided by contract.

2. How to exercise your right of withdrawal

To exercise your right of withdrawal, notify us of your decision before the 14-day period expires, through an unambiguous statement.

Information to provide

• Your first and last name (or company name);
• Your postal address and email;
• The subscription date;
• The pack concerned;
• Your explicit statement: 'I hereby notify you of my withdrawal from the contract for the provision of the Sellavi service'.

You can send this notification:

• by email to contact@sellavi.ai (recommended);
• by registered mail to: CORTEXIA GROUP SAS — 5 rue du Colonel Moll, 75017 Paris.

3. Effects of withdrawal

In the event of a valid withdrawal:

• Your access to the service is immediately revoked;
• The amounts paid are refunded to you without undue delay and no later than 14 days from the date we are informed of your decision;
• The refund is made using the same payment method used for the subscription, unless expressly agreed otherwise;
• If performance of the service began with your consent, you remain liable for the amounts corresponding to services actually consumed (pro rata).

4. Refund terms

Any refund is made to the card used for the subscription, via our provider Revolut Merchant. The time it takes to appear on your account depends on your bank (generally 3 to 10 business days).

No fee is charged to you for processing the refund.

5. Cancellation during a subscription

Beyond the withdrawal period, you can cancel your subscription at any time:

Monthly plan (no commitment)

• Cancellation effective at the end of the current month;
• No refund for the month in progress;
• Access to the service until month end.

Annual plan

• 12-month commitment, tacit renewal unless 30 days' notice before expiry;
• Early cancellation possible without refund of the balance;
• Access to the service until the end of the paid subscription.

6. Exceptional refunds

In certain exceptional cases, CORTEXIA GROUP may grant a full or partial refund outside the withdrawal period:

• Major unavailability of the service (outage of more than 48 consecutive hours not related to maintenance): pro-rata refund;
• Billing error : full refund within 14 days;
• Double billing : immediate refund;
• Prolonged force majeure preventing the service: pro-rata refund.

For any such request, contact contact@sellavi.ai detailing the circumstances.

7. Plan changes

You can change your plan at any time from your user area:

• Upgrade (moving to a higher plan): immediate effect, prorated billing adjustment;
• Downgrade (moving to a lower plan): effective at the end of the current period, no refund of the difference.

8. Disputing a charge

To dispute a charge, first contact our support at contact@sellavi.ai. If we cannot reach an agreement, you have the right to dispute the charge with your bank within the legal deadlines (8 weeks for SEPA direct debits, 120 days for card payments).

9. Special cases

9.1 Suspension for payment default

In the event of payment default, access to the service is suspended after formal notice remains without effect for 8 days. No refund is due for the suspension period.

9.2 Termination by Sellavi

CORTEXIA GROUP may terminate an account in the event of a clear breach of the ToU (fraud, illegal content, etc.) without notice or refund.

9.3 Inactive account

An account with no login for 12 consecutive months may be deactivated after notification. The Sellavi Wallet balance can be returned on request.

10. Mediation

In the event of an unresolved disagreement, consumer users may use a consumer mediator free of charge. The European online dispute resolution platform is available at: ec.europa.eu/consumers/odr.

11. Frequently asked questions

Can I retrieve my data after cancellation?

Yes. Before the cancellation takes effect, you can export your data from your user area. After cancellation, your data is kept for 90 days and then deleted (unless legally required to be retained).

Is the Wallet balance refundable?

The Sellavi Wallet balance can only be returned in the event of full account termination and after verification that there are no fraudulent transactions. Processing time: 14 days.

What happens if I cancel after the annual commitment?

The subscription automatically switches to monthly at expiry, unless renewed annually. You can then cancel at any time.

12. Contact